Privacy Policy

When you use Viable Car Rentals LLC, we collect information necessary to process your rental and verify your identity. This includes:

• Full name, email address, and phone number
• Driver's license number and expiry date
• Date of birth
• Payment card details (processed securely via Stripe)
• Pickup and drop-off location preferences
• Delivery address (when applicable)
• Rental history and booking records
• Vehicle inspection photos submitted through our inspection system

We use the information we collect to:

• Process and manage your vehicle rental bookings
• Verify your identity and driving license eligibility
• Send booking confirmations, trip reminders, and rental updates via email and SMS
• Send pickup instructions and vehicle inspection links via email and SMS
• Process payments and issue refunds
• Comply with legal and regulatory obligations
• Improve our platform and customer experience

By providing your phone number and checking the SMS consent box at checkout, you agree to receive text messages from Viable Car Rentals LLC. Messages include booking confirmations, trip reminders, pickup instructions, and vehicle inspection links.

Message frequency: up to 6 messages per booking. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance.

We do not sell or share your mobile phone number or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. Information is shared only with service providers, such as Twilio, that deliver our messages.

We do not sell your personal data. We may share it only with trusted service providers required to deliver our services, including:

• Stripe — payment processing and secure transaction handling
• iFleet — fleet management software that receives booking data for vehicle operations and scheduling. iFleet is used for operational purposes only and does not use your data for marketing.
• Firebase (Google) — secure cloud database and hosting for booking and customer records
• Twilio — SMS delivery service used to send transactional text messages to customers who have opted in
• Resend — email delivery service for booking confirmations and trip communications
• Law enforcement or regulators when legally required

We do not share your information with third parties for marketing purposes.

We retain your personal information for as long as your account is active or as needed to provide services. Booking records are kept for a minimum of seven years to satisfy financial and legal compliance requirements. You may request deletion of your account data at any time, subject to these retention obligations.

Our platform uses essential cookies to maintain your session and preferences. We also use analytics cookies to understand how customers use the site so we can improve it. You can disable non-essential cookies in your browser settings at any time without affecting core rental functionality.

We use industry-standard encryption (TLS) for all data in transit and encrypt sensitive fields at rest. Access to personal data is restricted to staff who need it to perform their role. Despite these measures, no system is completely secure.

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data (right to erasure)
• Restrict or object to certain processing
• Receive a portable copy of your data

To exercise any of these rights, contact us at the address below.

If you have questions about this policy or how we handle your data, please reach out: